Frequently Asked Questions
- How much are your monthly book crates?
- How much does shipping cost around Australia?
We have a base rate for a book crate box at $7.95. This cost is generated through the Sendle.com API costings. (tracking included)
- Do you ship internationally?
We do. Customs charges and fees are not covered by The Book Crate. If there are any special instructions regarding customs regulations then you must tell us at the checkout. Shipping internationally is normally between $20AUD and $25AUD. These costs are calculated upon checkout via distance. (tracking included)
- Special Edition Boxes
Special edition boxes DO NOT come with a book. The boxes are full of 5-10 exclusive items surrounding the theme of the box. All special edition boxes are available up until we decide to stop producing them. All boxes ordered between the 15th and 15th of every month are sent off on the 15th of every month, these boxes are not sent off until these dates. i.e if you order on the 23rd of the month it then won’t be sent off until the 15th of the next month.
- When will my Book Crate be shipped to me?
The Book Crate monthly boxes are shipped on the 15th and 25th of every month (2 shipment dates).
- What would happen if I subscribe in the middle of a month?
If you were to subscribe mid-month, for example, March, you would have your first box delivered in April.
- Where do you ship to?
The Book Crate ships world wide.
- Will my subscription automatically renew?
No, our Book Crates are a one off payment. Gift boxes are not renewable.
- Can I Refund/Return my Crate?
Please refer to our Returns Policy & ACCC
- What payment methods do you accept?
We accept all major credit cards through PayPal with or without signing up. Afterpay is available on all orders big or small.
- How do I track my box?
Our packages get picked up on the 15th-20th of every month and we use Australia Post, Couriers Please & Fastway nationally & internationally. You will receive an email confirmation including your tracking number and sometimes a text message depending on the courier.
- I would like to feature my products in your box, how do I do that?
Easy! Simply email us at firstname.lastname@example.org and we will discuss our options with you!